Keys to Approach Conflict Resolution

1. Attempt to create a climate of cooperation. Work toward options that have mutual gain.
2. Be flexible; alter your style to reflect circumstances.
3. Deal with strong emotions before dealing with more objective facets of the conflict.
4. Begin by negotiating from a position of trust and strength before relying on more protective strategies.
5. Communicate clearly. Work to be understood and to understand.
6. Block or limit repetitive, negative interaction patterns by changing the place, time, method, or climate of the negotiations. Pay close attention to what you are doing and the effect it has on the other person. Be aware of "circular casualty."
7. Encourage a positive frame of mind in which you convey the commitment to work things out.
8. Make it safe to disagree without jeopardizing the relationship or the outcome.
9. Stick with the agreed upon agenda rather than getting distracted by insignificant, peripheral, or untimely issues.
10. Avoid the appearance of blame.
11. If you reach an impasse consult a trained mediator or an objective third party. Of course, there are times when conflicts are not able to be resolved.