Health: Frequently Asked Questions

Q: Who has access to my medical record?
A: Your medical record is kept in the Health and Counseling Center and is not a part of your academic file. Sharing your health information is done with your documented permission. The exception is in the event of an emergency or if required by law.

Q: Do I need my insurance card to be seen by the staff and do you bill my insurance company?
A: We need a copy of your insurance card on file with your Health Record. However, we don't bill your insurance company. If you are assessed charges for certain services we can provide an invoice for you to submit to your insurance company.

Q: How do I get an excuse from class for illness?
A: The Health and Counseling Center staff will provide verification to support an “excused” absence if medical care is received and an absence is recommended or justified. However, granting an excused absence is at the discretion of the faculty member. If you go to your personal physician, the ER, or one of the walk-in clinics in Buckhannon and must miss class we recommend you get verification.

Q: How much is an office visit?
A: There is no charge to see a nurse, nurse practitioner, doctor, or mental health counselor.

Q: Are there charges for medicines or other services?
A: There are reasonable or reduced charges for some basic medicines, procedures, and other services. A list of the charges are available in the office. Since insurance companies are not billed by the College any charges will be sent to the Student Accounts Coordinator. Students can certainly request an invoice to submit to their insurance companies for reimbursement.

Q: Do you offer educational, prevention, and wellness programming?
A: Yes. We offer a variety of programs to improve student and employee health and well-being. We periodically assess needs and work closely with the staff of the WVWC Wellness Center (http://www.wvwc.edu/campus/wellness/).