Frequently Asked Questions
WHEN IS PAYMENT DUE?
Fall term payment is due by August 1, and Spring term payment is due January 2. Payments for May (SU1) and Summer (SU2) terms are due 10 calendar days prior to the start of the term.
WHAT IF I CANNOT PAY THE BILL IN FULL BY THE DUE DATE?
It is important for the student and parents to have a proposed plan for payment before each term’s DUE DATE to avoid paying a late payment fee. If the student and parents determine that it is not possible for the entire bill to be paid in full by the due date, there are two options. One option is to contact the Financial Aid Office to explore additional loan possibilities, including the Parent Plus Loan or outside alternative loan providers.
WVWC provides another payment option known as the Monthly Payment Plan, which is an interest free option. If you choose to enroll in a Monthly Payment Plan, you must complete and submit the online enrollment form for each semester at https://payplan.officialpayments.com/Enrollment.aspx?billerId=52&planGroupId=86 and make the first monthly payment including the enrollment fee by the payment due date. To request more information about this plan, contact the Office of Student Accounts at 1-800-704-4078. If there is no plan in place for payment by the due date, a late payment fee of will be assessed to the student account.
HOW DO I GET A REFUND ON MY ACCOUNT?
Refund checks are first issued on the 3rd Friday of the fall and spring terms and then ongoing on each Friday. Requests for refunds must be made in the Office of Student Accounts by the close of business on Monday in order to be processed during the same week. Refunds are issued to the student unless their account has a Parent Plus Loan. During the Parent Plus Loan application process the parent must select whether a refund is issued to the borrower or to the student.
HOW MAY I PAY FOR ADDITIONAL BOBCAT BUCKS TO USE IN THE CAT’S CLAW RESTAURANT AND SUNNY BUCKS CONVENIENCE STORE?
You or your family may pay for additional Bobcat Bucks or add money to your commuter meal plan in the Office of Student Accounts in person or by phone at 1-800-704-4078 with a credit card, cash, check, or student account transfer (only when the student account has a credit balance).
HOW MAY I VIEW MY BILL?
Students may view their statement of account 24/7 by accessing the Web Advisor link found on the bottom of the home page, www.wvwc.edu. It is the responsibility of the student and pay any additional amounts that become due or to adjust the Monthly Payment Plan amounts accordingly.
AM I REQUIRED TO HAVE MEDICAL INSURANCE?
Yes, it is a requirement for ALL students to provide their own medical insurance.
HOW MAY I CASH CHECKS?
The Office of Student Accounts will cash checks made payable to the student that do not exceed $100 per day. A WVWC ID is required.
HOW DO I KNOW IF I HAVE A STUDENT ACCOUNT HOLD ON MY ACCOUNT?
Students should log into Web Advisor at least a week prior to pre-registration or registration to see if they have any holds on their student account. Once logged in under, “Academic Profile”, you can select “My Holds”. If a Student Account Office Hold exists, you have a balance or monthly payment that must be paid prior to registration. If you have any questions about a student account hold, please contact the Office of Student Accounts.
HOW ARE RETURNED CHECKS HANDLED?
If a check is returned from the bank for non-sufficient funds (NSF) or any other reason, the student’s account will be billed the amount of the check and an additional $75 return check charge. If two checks are returned from the same account, we will no longer accept the checks. If the check was used to pay for registration, the student will have five business days to pay the amount of the check and the returned check fee.
WHAT ARE OTHER TYPES OF CHARGES THAT I MIGHT SEE ON MY STATEMENT OF ACCOUNT?
Instruction course fees, traffic/parking violations, library fines, housing damage charges, Campus Health Center charges as well as late payment fees and others defined in your student handbook. These charges will be added throughout the semester and after the semester is over.
WHERE DO I GO IF I HAVE ADDITIONAL QUESTIONS?
The Office of Student Accounts is located on the first floor of the Lynch-Raine Administration Building or you can always call the office at 1-800-704-4078. In addition, the Office of Student Accounts will provide frequent news and updates on their Facebook (WVWC Office of Student Accounts) and Twitter (@WVWCStudentAcct) pages.